Art Proofs and Charges
Once an order is placed, renderings / art proofs will be provided showing layout(s).  If you would prefer to create your own art file, templates are available.  Production cannot begin without a signed Proof Approval form in house or the submission of an art file using one of our templates, supplied by the buyer. 

Details regarding our Art Requirements are outlined here.   Art charges may be incurred if the files submitted do not meet these requirements.  If additional charges apply, they will be quoted beforehand.

 
Cancellation Policy
Custom Orders
Orders for custom items must be cancelled in writing.  If an order is cancelled after art preparation and/or production has started, a Cancellation Charge will be incurred.   The charge will vary according to the production status of the order.  Custom orders cannot be cancelled after production is completed or the order has shipped.

Stock Pattern Orders
Orders using our “Stock Patterns” or “Solids/Checkered Patterns” are often times made to order.  A Cancellation Fee may be incurred on any order that has been placed and will vary according to its production status.  Orders for custom wording added to a stock pattern cannot be cancelled once production is completed or the order has shipped.  Orders for plain products (without any custom design/text) can be cancelled after they’ve shipped, but a Cancellation Fee will be incurred and all shipping charges will be the buyer’s responsibility.

Claims
Any claims regarding defective goods, misprinted or missing products must be made within ten (10) days of delivery.  To expedite the process, photographs may be requested.  Please do not return product without a Return Authorization (RA).  Deliveries without a valid RA# will be refused.  

Damaged Product
Please notify us within 48 hours if your order is received damaged.  In cases where the damage appears to be caused during transit, we will ask that the carton(s) be kept in case inspection by the shipping company is necessary.  To expedite any claims, photographs may also be requested.  In some cases, the factory will require that the damaged product be returned in which case a Return Authorization number will be issued.   

Return Authorization
 In some cases, products will be returned for our inspection.  A Return Authorization number will be provided in such instances.  Any products shipped to our facility without a valid RA # will be refused and returned.  Any and all shipping charges incurred will be the buyer’s responsibility.

Payment Options
We accept Visa, MasterCard, American Express, and Discover credit cards; personal and business checks (allow 10 days to clear).  Production cannot commence until payment has been received and processed.   For your protection, on some orders we may require a photocopy of both the front and back of the credit card be faxed to us prior to shipping.

Unused credits expire after six months.

Privacy Policy
WE DO NOT SHARE CUSTOMER INFORMATION.  We collect email addresses and personal information on our website to assist our company in handling orders and improving our marketing.  Pages browsed, hyperlinks clicked, and sites referred from may be saved to help our marketing group further develop our website's functionality.  
Personal information provided by our customers will not be shared with third parties, unless necessary to complete a customer's order.  Our customers' personal information may be used to make our marketing more efficient.
We do not share email addresses with third parties or any other personal information with our marketing partners.  We may at times email our customers with updates to our products and specials.  All customers have the option to be removed from our email list. Customers will only be contacted by phone when it is necessary to assist in the completion of their orders.

We do not share customers' phone numbers with third parties.

Product Images
Booth Image, Inc.® reserves the right to photograph and post product images of completed orders for the sole purpose of demonstrating the range of options and design ideas available.

Production Time – Rush Charges
Lead times vary according to the products ordered. 
Standard Lead Times are:  (time frame after proof approval)

• Banners – Made in USA
1. Custom:   5 to 7 business days
2. Stock Patterns:  3 business days
• Banners – imported;  2 weeks
• Table Cloths – Made in USA;  5 to 7 business days
• Table Cloths – Imported;  2 weeks
• Trade Show Booths – imported; 2 – 3 weeks

Rush Orders
We understand that quicker lead times are often necessary and will do all we can to accommodate rush requests.  Rush production will be confirmed before placing an order and an additional Rush Charge may be charged.  If so, it will be quoted in advance.

Shipping
We use UPS for our package deliveries. We will ship your order using your shipping number if you prefer (for either UPS or FedEx).  Simply provide the account information while placing your order and the charges will be billed directly to you.  

NOTE:  Booth Image cannot be responsible for delivery delays due to weather, mechanical matters involving the carrier’s equipment or for packages lost, damaged, or, in the case of imported products, seized by customs.    

Our Contact Information
Phone
Toll Free 800.570.1877
Local 352.225.3136
Fax 352.505.3336

Email
For Sales & Customer Service:  sales@BoothImage.com
For Comments:  feedback@BoothImage.com

Mail
Booth Image, Inc.
5200 NW 43rd Street
Suite 102 - 256
Gainesville, FL 32606